Why strong SaaS agreements matter for your business
A Software as a Service (SaaS) contract is a long relationship rather than a one-off sale, so the terms carry weight an ordinary contract does not. Availability and support, what happens to customer data, who is responsible for security, how renewals and price rises work, and what happens on exit will all be tested during the life of the subscription.
For providers, weak terms leak margin and slow down enterprise sales. For customers, unread terms decide what happens to your data and your continuity when something goes wrong.
SaaS agreements govern software delivered as a subscription service.
We help with:
- subscription terms and order forms for software providers;
- service level agreements, support terms and acceptable use policies;
- data processing terms built into the contract rather than bolted on;
- reviewing SaaS terms you are being asked to sign as a customer; and
- negotiating with enterprise customers and their procurement teams.
For providers, we build terms sturdy enough to defend and reasonable enough that procurement stops redlining them, which shortens sales cycles.
For customers, we look at auto-renewal and notice periods, liability caps and what they exclude, security commitments, what the provider can change mid-term, and what you get back on exit and in what format.
Our Approach
Legal advice that makes running and growing your business easier.
We start with your business, not the law.
Before we open a document, we want to understand what you are trying to do commercially. The legal answer is only useful if it serves that.
We get to the point.
You get a clear view of what matters and what does not, in plain English, with the real risks separated from the noise.
We give you an answer.
Not a menu of options and a shrug. We tell you what we would do, why, and where there is a genuine judgment call for you to make.
We stay available.
Whether you work with us on a single project or on a subscription, we are here for the follow-up question. We would always rather you asked.
Ways of working together
Fixed-fee projects
A single, defined piece of work for an agreed fixed fee, communicated before we engage. Reviewing a contract, drafting your terms, handling a negotiation.
No surprises and no hidden fees
Flagship Subscription
Ares Access
Ongoing support on a fixed monthly subscription, for businesses that need commercial legal input regularly rather than as the occasional one-off.
- Dedicated lawyer
- Fixed monthly fees
- Commercial advice on demand
From £500 plus VAT per month
Legal Health Check
Fixed fee of £2,000 plus VAT
Any questions?
Phone: 02382 420035
